Contact us
Do you have any questions?
We are here to provide the support you need to ensure a pleasant and satisfying experience with our Caltagirone artisan ceramics.
Our customer support is available Monday through Friday from 8:30 to 18:30.
Frequently Asked Questions
We are here to provide the support you need to ensure a pleasant and satisfying experience with our Caltagirone artisan ceramics.
What type of ceramics can I find on your site?
On our site you will find a wide range of artisan Caltagirone ceramics, all handmade following ancient local traditions. Each piece is unique and reflects the craftsmanship of our artisans.
Is shipping free?
Yes, we offer free and insured shipping throughout Italy on all our products, with no extra cost to you. The minimum order amount is €80.00.
What happens if the item I want is not available for immediate delivery?
If the item you have chosen is not available for immediate delivery, it will be put into production as soon as we receive your order. Handmade production requires approximately 15/20 working days before shipping.
How can I track my order?
Is it possible to return a product if I am not satisfied?
How can I track my order?
Once your order has been shipped, you will receive a tracking code via email that will allow you to monitor the shipment until it arrives at its destination.
Can I return a product if I am not satisfied?
We are committed to our customers' satisfaction. If you are not completely satisfied with your purchase, contact us within a specified period to arrange a return or exchange.